Terms & Conditions

Thank you for visiting Flutacious!  We reserve the right to refuse service to anyone.  However, we will make every effort to satisfy our customers with efficient and courteous service.

While much of what is below is duplicated elsewhere on our website, here are some general tems and conditions:

1) All prices are subject to change without notice.  Once you place your order online, however, it won't change.  You knew this.

2) Website prices do not include insurance or shipping and handling.  Shipping rates are primarily based upon weight and destination zip code or country.  Please see 'Delivery Info' for more comprehensive shipping information.  

3) Please note that Flutacious! is completely staffed, from owners through repair technicians, by musicians.  We make every effort to keep (somewhat) regular office hours, but there are indeed days that every one of us is working as a professional musician.  For this, we apologize, but not too effusively, as we love to play!  Regardless, Flutacious! does its best to answer all inquiries quickly, and to process website orders within 24 hours on business days.  Orders received after 12 noon PST will most likely ship the following business day.  If you have a date you absolutely need to have your order by, please let us know.  We will contact you if the shipping method chosen is insufficient.  We are open intermittently between Christmas and New Year's Day.

4) All sales are final.  Returns are accepted ONLY with prior authorization, and must be requested within 10 days of the invoice date.  Clothing may be exchanged for sizing.  No cash or credit card refunds will be issued.  All returns are subject to a 10% to 25% cleaning/restocking fee, depending on the condition of the return.  If you receive an authorization to return a purchase, PLEASE pack it carefully in a bubble-wrap or a well-padded box.  The return fee will be greater for instruments with scratches, tarnish, and damage.  

Please call (818)549-4177 or email Cynthia@flutacious.com if you have any questions!  And thank you for reading this entire thing!